A collection of Women 2.0 attendees discussing what it is about work that makes them happy.

Companies with high employee engagement have leaders who understand the value of engagement, and who hold managers accountable for improving it, Ed O’Boyle and Jim Harter write. “Engagement permeates every conversation, whether it’s a one-on-one meeting, a team huddle, or a regional assessment,” they write.

any companies loaded their employees with extra responsibilities to survive the recession, but this strategy could cause problems in the future, Wensdy Von Buskirk writes. You might need to re-evaluate your approach if operational bottlenecks have appeared, customers are unhappy or employees are feeling burned out, she writes.