Performance guarantees toothless without meaningful reports

Vendor reports for care management are often “toothless” because the data chunks are too small, there are no benchmark measures and there are too many versions of the same data, Linda K. Riddell writes. “The reporting part of the contract is your major opportunity to get a handle on the vendor. Don’t be wowed by the long list and the whiz-bang options they offer. Focus instead of valid, science-based measures and competent reporting,” she writes.

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