Pandemic Workforce: The End of the Heroic Response Period

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About this Video


This is an excerpt of John Sumser’s popular keynote presentation at The HR Tech Conference & Exposition in the Fall of 2020.


In this clip, John Sumser delves into workforce trauma caused by the ongoing coronavirus pandemic. John discusses the psychological impacts of sustained traumatic stress and describes the period we’re in now as the end of the heroic response period.


I’d love to hear your thoughts about the discussion we had in the interview. Post your comments on or my YouTube Channel »



Important: Our transcripts at HRExaminer are AI-powered (and fairly accurate) but there are still instances where the robots get confused (or extremely confused) and make errors. Please expect some inaccuracies as you read through the text of this conversation and let us know if you find something wrong and we’ll get it fixed right away. Thank you for your understanding.


JS – John Sumser, Principal Analyst, HRExaminer


[00:00:03] The first thing that

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