The purpose of having a support model is to ensure that the client always have their implementation partner/technology partner available to help and guide them for anything that comes up in the product opted.
Here, Change Requests (CRs) play a major role in any Support Project. For a fact, CRs help the client to maintain themselves in the league of having best practices working on their instance and this of course is also for an extensive use of the product with better user experience.
Looking at SuccessFactors, I have felt that we are always progressing towards the better HR management, as we see new functionalities popping up with new releases. This empowers our clients to achieve their objectives of having a great HR Suite installed for them.
Lets have a look at the potential reasons to the CRs:
Change in the business process after go-live. SAP releases a new functionality to meet the business requirement that was not previously met. Launch of any 3rd party system at the client, that needs to be integrated with SuccessFactors. Process was parked during implementation and was planned to be implemented during the support after process is finalized.
… and the list goes
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