As workforces around the world adjust to the changes being ushered in by the coronavirus pandemic, technology will likely be more important than ever.
At IBM, the company’s investments in online learning and collaboration tools are paying off, says CHRO Diane Gherson. Employees are using the tools to aid other employees in addition to getting their own work done.
“Every minute, I’ve been getting messages about employees assisting each other on these platforms,” says Gherson, HRE’s 2018 HR Executive of the Year. IBMers have created pages of resources on topics ranging from technical advice to taking care of toddlers while working. “It’s been incredible, this rallying around. It’s led to a community that people can go to for help when they have specific questions.”
Even when the bulk of IBM’s workforce returns to the office (as at many organizations, a number of IBMers have continued their on-site work), health and safety will be paramount, says Gherson.