When most people think of the automotive industry, they picture shiny car lots and flashy showrooms. But dealerships are more than just chrome and metal. In the U.S. alone, car dealerships employ more than a million workers from coast to coast. And it’s this “people-side” of the automotive business that truly keeps the industry running. Managing your staff requires full time Human Resources, a well-managed onboarding strategy, and a long term investment in culture.
This past year, many dealers experienced layoffs and changes to their organization due to the pandemic, forcing restructuring and changes to their business operations. And, according to industry forecasts, uncertainty looms in the market in Q4 and into Q1 2021. When it comes to the people-side of the business, one thing’s for certain: you need a solid plan to build and retain a team of engaged employees. Here are some steps you can take to improve your people management today.
1: Focus on your core values, not your headcount
According to Tom Stocco, the Chief Financial Officer of Van Horn Auto Group, dealers often make the mistake of focusing too much on strategy and not enough on culture. “Culture eats strategy for breakfast,” he explained in
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