The Next Big Thing in HR – A Post-Text World Dominated by Voice and Video

The Next Big Thing in HR – A Post-Text World Dominated by Voice and Video

Among the buzz about new HR technologies, most miss what may literally become the most important shift — the death of narrative text. Yes, every other business function is already shifting to a post-text communications world that is dominated by video and voice. Of course, it’s no secret that since day one, HR has been providing information to employees and managers almost exclusively through written documents. But that approach needs to change and fast. The world of internet and mobile communications are now dominated by video, pictures, and information provided via an interactive voice. This inevitable shift has been powered by the popularity of YouTube, Alexa/Siri, chatbots, emojis, podcasts, memes, smartphone apps, video games, webcasts, and social media videos and vines. Even the text-laden book is now being supplemented with audiobook options. Each of these increasingly more popular communication modes are capable of providing more powerful and better received information, without the written word.