The Financial-services Sector Is Rethinking Talent in the Era of AI

The Financial-services Sector Is Rethinking Talent in the Era of AI
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Already undergoing a transformation before the coronavirus hit, the financial-services sector is rapidly changing the way it hires, manages, and develops employees. Insurance is changing, banks are changing, jobs are changing, and skill needs are changing as the sector goes more digital.

That was the upshot of two conversations November 17 at the SAP Financial Services Live event led by Kamal Ahlulwalia, president of Eightfold, and Ashutosh Madeshiya, VP operations at Eightfold, and including talent leaders from BNY Mellon, Capital One, and Deloitte.

Devin Lipawsky, Capital One’s Managing Vice President of Talent Acquisition and Development, said the company has been taking a look at “what should be virtual and what shouldn’t be,” shifting learning and development offerings to meet learners where they are. This isn’t just a technical issue, he says. It’s more about navigating critical experiences across the associate lifecycle in new ways. In recruiting, for example, “How do you showcase your culture when candidates aren’t able to see teams collaborating in-person?”

Deloitte’s Steve Hatfield, principal, workforce transformation, says that some companies, pre-pandemic, would have given you a “quizzical look” as to whether all this remote learning and recruiting would fully work. But, Hatfield says, we surprised ourselves. Assuming

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