(Guest blogger Sarah Richardson is vice president of IT change leadership at OptumCare.)
Healthcare providers continue to focus more on innovation and using data to predict outcomes and measure results. To stay competitive and meet the changing demands of the communities we serve, the role of healthcare CIOs and other healthcare tech leaders must evolve. Today’s CIO is moving from overseeing the day-to-day operations of the technology arm of the business to focusing on coupling transformative innovations with business strategy. And it is more important than ever for technology leaders to develop both technological expertise and business acumen.
Starting my career in the hospitality industry, I am no stranger to pivoting to develop new skills and areas of expertise. Hospitality is all about the guest experience, which has served me well, because innovation, patient and provider engagement, and patient satisfaction have become paramount to the IT functions. In other words, the patient experience is top of mind. In this post, I’ll discuss two key issues facing healthcare IT leaders: reskilling your workforce and building strategic partnerships.
Reskilling Your Workforce to Meet Market Demands
Today’s healthcare customers expect all the technological conveniences they find in many other aspects of their lives.
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