Sourcing for a Call Center

Sourcing for a Call Center

In the world of high volume sourcing little compares to the needs of a call center. Call centers are a notoriously demanding segment of the customer service industry, resulting in a call center employee have the shelf life of day old bread. Unfortunately, regardless of investments into retention strategies, this turnover is simply the nature of the beast for this industry. It then falls to the sourcer help stop the hemorrhaging and identify the candidate with the fortitude to last.