Tracking employee morale is so important to a company, even though it’s easy for organizational shifts to leave many employees in the dark about how to deal with changes.
Other than live meetings to address concerns, one prominent clothing company hired an organizational therapist to come in and help employees feel more comfortable. And while it backfired, the basic therapist message did have a strong point.
J.C. Penney’s Therapist Debacle
After J.C. Penney changed their retail structure in recent years, many employees became discouraged in how to deal with the internal changes. Recently, the company brought in an organizational therapist during a monthly merchandise division meeting to provide tips on how employees should deal with organizational shifts.
When the therapist equated the changes to coping after 9/11 or any terrorist bombing, many employees became offended by the analogy.
And while that misguided connection was likely done just to get more employee attention, the basic idea behind it was perhaps lost. Within that confusing display was the notion that you need to take charge of your own path when there’s uncomfortable changes in a company. But does all of that make sense to employees? As well, does having a therapist there in the first place really make a difference?
The Roles of an Organizational Therapist
In that same report about J.C. Penney, a Canadian company dealing in organizational therapy said that more companies are starting to use therapy when severe problems arise. However, as with most regular therapists who work one on one with individuals, there’s always a sense of teaching how to take action to help one’s self.
That seems to be the takeaway message of therapists working with companies. Such a message might be true in a time when there’s sometimes a disconnect with CEO’s imparting the proper roles of employees.
What steps can be taken, though, for an employee to be responsible for his or her own morale in the workplace?
Individual Control in Taking the Right Courses of Action
When there’s no other guidance available to deal with substantial changes in a company, the best way to approach it is to simply maintain the best attributes of customer service.
You can never go wrong with re-establishing those rules and will make an employee feel happier upholding ethical principles. A lack of morale should never reflect on a customer or even fellow employees if new ones are brought in.
In other words, relationships with people should never change, no matter how miserable organization in the company is. It’s that kind of personal responsibility that makes therapists a good idea if they can convey the idea without controversial parallels. With executive coaches an occasional reality in the upper corporate world, it could be that therapists will hold their own clandestine departments in companies within the next few years.