This post contains steps to implement SAP SuccessFactors Employee Central Service Center feature.
What is Employee Central Service Center?
Employee Central Service Center is an support solution which provides an interface between employees and the HR within the organization.
For Employees, It provides a faster way to get answer for all the queries for all the HR related questions.For HR Team, they have consolidated solutions for providing answers to all the employees questions.
How does it work?
Employees can have access to a search, customize, context-sensitive knowledge base to get answers to their questions. If they can’t find the answer in the knowledge base, they can contact their HR service center directly by creating a ticket, over a phone, or sending an email.
SAP SuccessFactors Employee Central instance. SAP Cloud for Customer tenants SAP Cloud Platform account SAP Cloud Platform Integration account Service Center Architecture Overview
Below are the steps to be followed to configure this feature.
Integrating SAP SuccessFactors and SAP Cloud Portal for ASK HR application Step 1 :Configuring SuccessFactors Extensions
Generating Integration Token
Automated creation of the extension account by using the Integration Token generated from the
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