Before many of our customers deploy Workday, they reorganize their teams to support their new system. By aligning their internal organizations for a new way of operating, they set themselves up for success. At Workday, we do that too. As we continue to grow, we want to look for new ways to set up our teams to best support the needs of our customers. And as their needs evolve, how we help solve them has to change too.
Because of this, we’re bringing Professional Services, Education Services, Customer Success, and Customer Support together to form the new Workday Customer Experience organization. To lead this effort, Emily McEvilly has been named Workday’s first chief customer officer. In her nearly 10 years with the company, most recently as senior vice president of services, Emily has played an instrumental role in shaping the Workday customer experience.
We recently sat down to chat with Emily about why this new organization is so important to our customers’ continued growth.
Why is now the right time for Workday to create this new Customer Experience organization?
Today’s customers have a lot of options and expectations, and Workday has grown because we offer products and services that deliver on
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