On the 12th Day of Giving HR Gave to Me, Twelve Help Desk Answers…

On the 12th Day of Giving HR Gave to Me, Twelve Help Desk Answers…

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By James Coleman, Contributing Writer 

Show Employees Your Appreciation with HR Help Desk… 

Have you heard? Employee Experience is now a thing, and it’s set to become much bigger in the coming years as organizations try ever harder to retain good talent and avoid costly unplanned attrition. Forbes defines EX as “the sum of everything an employee experiences throughout [their] connection to the organization—every employee interaction, from the first contact as a potential recruit to the last interaction after the end of employment.” In their now two-year old article, they cited EX as a valid reason for companies to step up their game in workforce retention. It’s a positive and cheerful development entirely in keeping with the holiday season.

It’s also smart business, as projections based on more than 272,000 exit interviews reveal one in three workers quitting their jobs voluntarily by 2023. At a conservatively estimated US$15,000 per worker, costs to US employers in 2018 for voluntary turnover exceeded US$600 billion. Voluntary turnover costs were up 8.3% from 2017 to 2018.

Strengthening the Emotional Ties
Modern technology plays a central role in EX as employees now expect the same level of quality and convenience in the tools they use

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