Managing During Crisis: 4 Key Takeaways

Managing During Crisis: 4 Key Takeaways

What steps should business leaders take now during the COVID-19 pandemic? A number of experts addressed that question during the CNBC@Work livestream, “Leadership and Management Amid Crisis,” sponsored by Workday.

The opening session featured an interview with John Chambers and Daniel Pink, who video conferenced in from their homes for the event on April 2. Chambers (photo above) is founder and CEO of JC2 Ventures and previously served as chairman and CEO of Cisco Systems. Chambers was at Cisco for 26 years, during which time he steered the company through several economic crises. Pink is the best-selling author of books on business and human behavior, including, “When: The Scientific Secrets of Perfect Timing,” and “Drive: The Surprising Truth About What Motivates Us.” 

Here are our four key takeaways from their session on how to manage during this current crisis. You can watch the session in its entirety here.

Be Candid 

Every leader’s priority should be to make sure their employees are okay, with the tools they need to be productive, Pink said. “That’s crucial in the long term because employees are going to be ambassadors to your customers, particularly in service industries, and they’re going to be sources of innovation

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