“It’s clear that ‘digital transformation’ is happening before our eyes … This means we are not in a financial recession, we are in an explosively fast business transformation.”
Bersin lays out the dramatic changes happening now across every industry. For example:
Healthcare: “Telemedicine is easier, less expensive, and far safer than going into a doctor’s office. The CHRO of one of the country’s largest healthcare providers told me he is training all their care providers to get comfortable with telecare.” Erin Peterson, a consultant to CHROs, says patients are getting comfortable too. “I think it will endure and increase,” she says,” because people are getting used to it through experience.” Retail: Imagine the impact of ‘automated checkout’ in retail. You could walk into a store, shop, get help, and then just leave. No need to have someone handle your goods, take your credit card, or ask you for information face to face. This will be huge.” Fitness: “Home fitness, cooking, gardening, and improvement is exploding. Peleton is now worth $10 Billion, but that’s not the big story. Remote fitness trainers,
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