HR Tech: AI and Intelligent Software Implementation – Part I
From an operations perspective, the most important thing to know about intelligent software is that the narrower the problem, the better it works. As a result, a good deal of energy is spent in development trying to break big problems into tiny little pieces. This can mean that larger system implications are overlooked in the pursuit of a problem small enough to be successful.
Great individual instances of intelligent software have very tight, specific boundaries. For example, chatbots work best when based on a decision tree and a script. This focus on success in a small instance can produce big unintended consequences. It’s very important to keep an eye on the overall system and its responses to the new tools.
The number of tools available in Talent Acquisition outnumber other tools by almost 10 to 1. New intelligent tool initiatives are most
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