Many factors continue to transform the workforce, especially with unemployment in the United States at all-time lows. HR leaders are juggling numerous staffing challenges, from a multi-generational workplace to a shifting focus on performance reviews. Among these priorities and focuses also includes talent management, which focuses on elements such as promotions, learning management, and culture.
Individual industries are also undergoing change. In financial services, the arrival of automation and emerging technologies have resulted in layoffs at major institutions, especially as customer preferences shift toward self-directed asset management programs and countries face increasing political volatility. For the workers and institutions who survive staffing changes, questions remain around retention and worker satisfaction.
To understand the path forward, I sat down with David Villaseca, Global Head of Financial Services HCM & CX Solutions here at Oracle, where we discuss what the future looks like.
Here’s what he had to say:
With so much volatility in the financial services sector, what are firms doing to keep current workers? What types of learning and development are we seeing?
DV: Many banks are facing the challenges of the current 4th Industrial Revolution. On the one hand, they need cloud computing, AI, and digital marketing to remain
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