In times of great upheaval and uncertainty, what matters most is that we’re there for one another. I’m personally grateful for the countless individuals who are on the front lines of this crisis and thankful for the strong bonds we share in the Workday community of employees, customers, and partners. And we know our customer organizations, which represent more than 46 million workers, are counting on us to help them maintain business continuity during this time—and be prepared for whatever the future brings.
I sat down with my friend, colleague, and fellow Clemson University Tiger, Emily McEvilly, our chief customer officer, to hear about the ways Workday is helping customers navigate this changing world through the lens of the COVID-19 pandemic. Here are some of the highlights from my conversation with Emily, who leads our Customer Experience organization.
How are you seeing this crisis impact our customers, and how did our Customer Experience team initially respond to support them?
We started by doing what we always do—listen to customers. Based on those conversations, we’re seeing COVID-19 affect them in different ways, but universally they’re concerned about the health and safety of their employees and keeping their businesses running. Many customers
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