The COVID-19 pandemic likely exacerbated what we found in our global study, conducted before the crisis: The majority of professional services businesses experience competing challenges moving to real-time planning, including lack of relevant skills, a bureaucratic culture, and inflexible legacy technologies. Professional services organizations are also significantly more likely than other sectors to perceive a bureaucratic organizational culture as a central barrier to updating processes to respond to changing business needs.
Our global survey of 998 executives, “Organizational Agility at Scale: The Key to Driving Digital Growth,” shows the majority recognize that organizational agility is key if they want to drive long-term digital growth. And, perhaps more tellingly, we found that there is a strong relationship between digital revenue growth and organizational agility.
We also found that the professional services industry comes in last among the sectors predicting the highest digital revenue three years from now. This could be a reflection of the highly personal, long-term nature of professional services engagements. Or, it could mean that many professional services organizations need to put their firms into high gear to stay on top. We’re currently conducting an update to this study as you read this, and we’d venture to guess that
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