Focus Through Disruption: How Alight Solutions Delivers Client Services Remotely

Focus Through Disruption: How Alight Solutions Delivers Client Services Remotely

During the COVID-19 pandemic, professional services firms—like many other industries—are faced with disruption to their existing business models. In order to overcome these disruptions, firms have had to pivot client work to a fully remote service delivery model.

I recently chatted with Thomas Schroeder III, vice president and global practice leader – financials at Alight Solutions, a professional services firm specializing in benefits, payroll, and cloud financial solutions, and also a Workday customer and partner. We discussed how his company is using innovative tools and processes to support this new way of work, and how other firms can do the same. You can read excerpts from our conversation below.

What are some of the challenges firms in your industry are facing due to the pandemic?

Some of the major challenges for firms may include delays to project launches and disruption to projects already in flight. In many cases, our clients’ businesses have been impacted by the recent crisis, and their CFOs and finance teams are paying particularly close attention to cash flow. As such, it’s a priority for professional services firms to demonstrate not only value, but our ability to continue to deliver on a project. 

Project delays and disruptions

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