Empathy, Self-Reflection: The ‘Soft-Skills’ of Today’s Leaders

Empathy, Self-Reflection: The ‘Soft-Skills’ of Today’s Leaders

“The world is dramatically reshaped and operates differently. We have gone from an industrial economy where we hired hands, to a knowledge economy where we hired heads, to a human economy where we hire hearts. When machines can out process, outperform and even outthink us, it is the things that machines can not do, the things that come from the heart, that are uniquely valuable and can never be automated or commoditized.” ~ Dov Seidman