How Teleperformance leveraged WhatsApp automation during COVID-19
The Costa Rica office was able to deal with ramp-ups and even help other Latin American offices to process the higher volumes of candidates during the pandemic by leveraging Talkpush automation.
Teleperformance, a global BPO company, has been using Talkpush as their main system of candidate management since 2017. Back then, the TA team in Costa Rica was looking for ways to unify their process. They went from scraping candidate information off of multiple channels into Google Sheets, to a CRM that was able to organize and store data from all of their sourcing channels, as well as automate other manual tasks like pre-screening, thanks to a chatbot on their Facebook and Career Site.
The company was looking to create an omnichannel experience that would be pleasant for candidates, from wherever they first made contact, whether a job fair, social media, internal referral programs or job boards. With Talkpush automation they’ve been able to integrate their referral program and social media channels into automated workflows and capture important data on recruiter and channel performance inside the Talkpush CRM.
The biggest challenge happened this year.
Automation during COVID-19