Conversations in an abrupt shift from
centralized to distributed work
Employees face unprecedented stress while HR is managing new health and safety processes in parallel with navigating the complexities of redeployment and reductions in force.
Before the pandemic, employees spent between 1.8 to 2.5 hours per day discovering information about their employment and their work. Today, the volume of questions has exploded. It’s just one way of defining the level of uncertainty we face in our businesses and our jobs.
Question volume is growing while the speed at which answers change is accelerating. We are discovering what works in real time. That means trying things and covering whether or not they work in real time. Like our understanding of the underlying virus, our understanding of how things work is rapidly evolving.
Looking back, centralized work allowed us the luxury of having out of date documentation about our policies and procedures. We could afford to let key documents multiply without cross checking their meaning. Many of the documents
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