While every leader in an organization must think differently in this global crisis, the CIO faces some of the most pressing challenges. All vital processes must operate continuously and be able to flex and scale to meet unpredictable workloads, and much of that falls within the CIO’s domain.
In a three-part series, we’re exploring how the CIO can help ensure business continuity through three different lenses: employees, critical business processes, and data assets. In this second post, the focus is on critical business processes.
We realize CIOs may have already taken some of these steps during the COVID-19 pandemic. However, because they apply to all times of crisis, and because our cloud-enabled world makes success a shared responsibility between customers and their technology providers, we’re detailing these steps (based on our own experience and industry best practices) as part of a blueprint for CIOs to use both now and in the future.
Step One: Identify What’s Critical
In times of crisis, the most important first step is to distinguish and prioritize mission-critical business processes. That includes those that may need some adjustments in order to adapt to new constraints or requirements brought forth by the upheaval, especially when on a
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