Changing Culture Starts With Changing Behavior

Changing Culture Starts With Changing Behavior

A man and his wife entered a deli together late one afternoon. They were the only customers in the place. “May I help you?” asks the server behind the counter. Before either can reply, the other person behind the deli counter, standing off to the side, uttered a fairly loud “uh-hum.” A discussion then took place between the two employees.