This quote hits on an increasingly important business concept: Employee engagement is essential to business success. It’s especially crucial in the professional services industry, where it’s become a requirement to hire and retain the best talent. But, even in a people-driven environment that’s focused on delivering profitable services, improving employee engagement remains a challenge. I recently talked with Robert Stovall, CFO at Matrix Resources about how his company is increasing employee engagement and profitability, while lowering costs to the client.
How does Matrix Resources work to increase employee engagement?
We focus on providing a culture that enables internal growth and high employee engagement, so transparency is key. For example, our employees are encouraged to flag to leadership any roadblocks that take too much of their time. A few years ago, one of our Agile coaches helped us implement the same Agile process that we help our clients with in order to improve our own processes. We work as a team to prioritize three to four items that need to be fixed or improved. Once we are done, we start the process all over again and tackle new initiatives. This has increased transparency because everybody knows what we’re working on, why
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