From technology companies to retail stores to manufacturing plants, every business is wrestling with how to keep their employees and customers safe as the global community continues to grapple with the health risks of COVID-19.
Recently, Workday leaders discussed the complex issues that surround reopening business locations. They didn’t have a playbook to respond to a global pandemic, but the executive team leaned on the company’s core values and an approach with four key principles to guide decision making. Employees were at the center of the response. “Our view is if we take care of our employees, they will take care of our customers. That’s been central to our philosophy,” said Inna Landman, senior vice president, talent acquisition, operations and insight. Greg Pryor, senior vice president, people and performance evangelist, joined her in conversation.
A COVID-19 Response Strategy Centered Around Core Values
Workday’s approach was, and continues to be, focused on four key principles, with health and safety being table stakes. According to Landman, the key tenets are:
Lag, don’t lead. Culturally, we are more used to blazing trails than following sign posts, but in this instance we realized that our employees were living the agility and